After I enter my user name and password a message comes up saying “internal error #1″ and then the casino shuts down.

Try again, if you get the same message your account may have been saved during a game right before a crash or other interruption. Contact Customer Service and they will fix the problem. (top)

The server went down for maintenance in the middle of a bet. What happened to my money?

Our online software transmits all data in a two-step process, so no changes are made to your balance until confirmation has been received from both sides. If there is an interruption during a bet your bet is returned and your balance restored. (top)

The game froze on me and I couldn’t get out, I had to reboot. What’s up with that?

Occasionally the game will freeze because it is waiting for information from the server and the connection has been lost. Press Alt-Tab or Alt-Esc to leave the game and reenter Windows. Then close the minimized game at the bottom of the screen. (top)

Something happened during my game that wasn’t supposed to. You owe me more / less money.

Take a screen shot of the bet in question: within the game press Alt-Print Screen to capture the image, then exit the game and go into Paint or another image processor. Save the image as a bitmap (.bmp), then call Customer Service. They can take a look at the image and answer any questions you have

I am using AOL and cannot connect.

For AOL users (or any other online services) they must have TCP/IP installed. Contact AOL Customer Service and ask them to install it.